CLOUD BASED VOICE SERVICES

If you are considering using a cloud-based voice service, you might have some questions. For instance, what are the benefits? How much would it cost? What, exactly, is “cloud-based” voice and what does VoIP mean?

VoIP is cloud-based phone service. VoIP stands for “Voice Over Internet Protocol”, a voice service that uses the Internet to make calls and utilizes offsite servers in the cloud to store data. 

With better technology, data integration, connections, and call logging, our cloud services will help you improve your customer service. Cloud Services software provides improved call tracking and enhanced sync with most CRM/ERP systems allowing you to have faster access to the information you need to manage your customer’s needs.

Overall, the best benefits to a cloud-based voice service are that its cost-effective, easy to use and includes a wide array of functionality. Cadence will collect all of the data and routing info on the front end and then program the system to meet your exact needs and specifications.  We will train your staff on the proper way to use the system and regularly update software as required.

Here are five reasons your SMB or Enterprise business will benefit with a cloud based voice service.

 

 

1) Cost Effective.

The cost of cloud-based voice service depends on the size of your company, the service provider you utilize, what features you would want included, and many other factors. However, it does not have to be expensive.

At the most basic level, cloud-based voice service can cost just a few-hundred dollars a month (or even less for a small business). Typically there is a set price for all of your features, dial tone and even equipment that’s priced per your employee user (also referred to as “per station” or “per seat”).

Often, Cloud based voice services are much less expensive than premise–based phone services, especially when taking any usage-based domestic calling plans into account, as Cloud based voice service providers often bundle long distance minutes into their predictable monthly recurring fees. Additionally a Cloud based voice service set up usually requires far less hardware.

 

2) Comprehensive software.

With a cloud-based voice service, you can more easily track and collect data that will help you run your business. Through available data solution options, you can easily store information you collect in your phone calls. With Cloud based voice services, you can even send your voicemail messages straight to your email inbox, making it easier to retrieve those messages without having to access your desk phone or dial into a voicemail system.  These are just a few of the MANY software apps included for exceptional business management.

 

3) Functionality and Business Continuity.

When you use a premise-based phone system, it is much more labor-intensive to manage how calls are routed and especially difficult to make “on the fly” changes to how calls are handled.

However with a Cloud based voice service setup, in the event of a major weather event or loss of power in your building, any authorized person on your team can quickly change the routing of calls and can do so from home, on the road, or anywhere that they have access to the Internet. Our solution includes a smartphone app that can act as your office phone with all of the functionality your office phone possesses

 

4) Productivity.

What does all that ease of access do? It allows you to do everything more quickly and more accurately, which means that you are going to start being more productive. Adding to a better customer/employee experience, will increase profitability.

 

5) Geographical implications.

The easier you make your communication solutions, the more time you have to focus on your business. With cloud-based voice integrated with Unified Communications, you can handle many of your businesses needs at once. You can also easily connect your business to the resources it needs even if those resources are on the other side of the world. Cloud based voice services can free up telecommuting options for your business, which means you can find and hire the best employees without having to worry about geographical limitations.