Harness faster access to the information you need to manage internal and customer needs. Our cloud services will help you improve your customer service with better:
And with enhanced sync with most CRM/ERP systems, your team will have faster access to the information they need to manage your customer’s needs.
We handle collecting all the data and routing info on the front end and program the system to meet your exact needs and specifications.
Additionally, we’ll train your staff on the proper way to use the system and regularly update software as required.
Let us build a network with better security, better performance and less downtime so your team has more to move your business forward.
When you can do everything more quickly and more accurately, you’ll increase productivity. In turn, adding to a better customer/employee experience, increasing profitability.
Enhanced sync with most CRM/ERP systems
Integrate your existing CRM and ERP systems with your voice solutions for better customer communication
Voicemail to Email
Can’t get to the phone? Have your voicemails sent to your email, making it easier to retrieve those messages without having to access your desk phone or dial into a voicemail system.
Streamlined Call Forwarding
In the event of a major weather event or loss of power in your building, any authorized person on your team can quickly change the routing of calls and can do so from home, on the road, or anywhere that they have access to the Internet.
Our solution includes a smartphone app that can act as your office phone with all of the functionality of an office phone.
Often, Cloud-Based VoIP is much less expensive than premise-based phone services. Cloud-based voice service providers often bundle long-distance minutes into their predictable monthly recurring fees, while domestic calling plans charge based on usage.
Through available data solution options, easily store information you collect in your phone calls. Even send your voicemail messages straight to your email inbox, making it easier to retrieve those messages without having to access your desk phone or dial into a voicemail system.
Functionality and business continuity
When you use a premise-based phone system, it is much more labor-intensive to manage how calls are routed and especially difficult to make “on the fly” changes to how calls are handled.
When you can do everything more quickly and more accurately, you’ll increase productivity. In turn, adds to a better customer/employee experience, increasing profitability.
No geographical limitations
Easily connect your business to the resources it needs even if those resources are on the other side of the world. Cloud-based voice services free up telecommuting options for your business, so you can find and hire the best talent without having to worry about geographical limitations.
If you’ve been burned by 1-800 numbers before, where the rep can’t find your account, and you can’t remember the security question your company made ten years ago—we’re here to take that burden off your team.
We’re laser-focused on our customer’s experience and building genuine relationships. At Cadence Technology Services, you’ll get great network service strengthened by human connections.