Your customer service team can only perform as well as the capabilities of their tools. With our Contact Center platform, arm your teams with true visibility and mobility to deliver on your customer service promise.
A central contact management portal for email, chat, SMS, IM and social media—exactly how you manage your inbound and outbound voice interactions.
Analytics and Reporting
Using interactive, customizable dashboards, you’ll gather valuable data to monitor performance to lead to better business performance overall.
By integrating chat capabilities into your website, you’ll increase customer engagement through your quick responses.
Ensure your representatives are representing your brand the way you want.
Completely customize your portal to see the metrics and reports you care about most.
Valuable Data Insights
Harness the power of data using pre-made templates or customize your own reports.
Professional, Streamlined Customer Experience
Leverage a full suite of powerful tools without the complexity or expense.
The intuitive dashboards and tools make it easy to keep track of important data and records.
PCI Compliance and Encryption
Make sure your business stays compliant with additional features.
If you’ve been burned by 1-800 numbers before, where the rep can’t find your account, and you can’t remember the security question your company made ten years ago—we’re here to take that burden off your team.
We’re laser-focused on our customer’s experience and building genuine relationships. At Cadence Technology Services, you’ll get great network service strengthened by human connections.