The technologies we provide may change, but there’s one thing that remains constant at Cadence: our passion for customer service.
We aim for the Cadence name to be synonymous with customer service and satisfaction and to build that association one customer partnership at a time.
Our customer service philosophy is derived from the following:
There’s no automation or innovation that will ever supplant the importance of good customer service. At Cadence we realize that customer service is more than just helping customers. No matter the project, no matter the provider, delivering a level of customer service unparalleled by our peers in the industry is what allows us to create custom, scalable solutions for your business.
We know that the simplest path to any solution—and often the one we desire to take above all—is to talk to another human. At Cadence, any problem is solved with a quick phone call to our 24/7 support team. No automated phone lines, no huge call centers. Just our people helping your people, with a shared understanding and passion for your business and its success.
We believe in proving to our customers that network reliability can turn what is a cost center for most into a profit center for your business. By building a network with better security, better performance and less downtime, your team has more time to focus on the high value initiatives that move your business forward.
New and challenging scenarios happen all the time. You can rest assured that your customer service experience will be productive, results-oriented and uniquely tailored to you.